Shipping Policy

At Imperio Vaquero USA, we work to process and ship orders as efficiently as possible. Please review the information below before placing your order.

Order Processing & Cutoff Time

Orders placed before 2:00 PM Pacific Time (PT), Monday through Friday, are generally processed for shipment the same business day.

Orders placed after 2:00 PM PT will be processed for shipment on the following business day.

Orders placed on Saturdays, Sundays, or recognized holidays will be processed on the next available business day.

During holidays, promotional periods, or periods of unusually high order volume, processing may take additional time.

Standard Shipping

Imperio Vaquero USA currently offers Standard Shipping, with an estimated delivery time of 3–7 business days.

The 3–7 business day delivery estimate begins once the order has been processed and transferred to the shipping carrier.

Business days are Monday through Friday and do not include weekends or recognized holidays.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside the control of Imperio Vaquero USA.

Shipping & Delivery Estimates

Shipping and delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

Once a package has been accepted by the shipping carrier, delays caused by the carrier, weather, transportation interruptions, holidays, or other circumstances outside of our direct control may affect delivery.

Tracking Your Order

Once tracking information becomes available, it will be sent using the email address or contact information provided with the order.

Please allow time for the carrier to activate and update tracking information after a shipping label has been created.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify your name, street address, apartment or unit number, city, state, and ZIP code before completing checkout.

Imperio Vaquero USA is not responsible for delays, failed deliveries, or other delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Returned or Undeliverable Packages

If a package is returned to Imperio Vaquero USA because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or another delivery issue attributable to the recipient, additional shipping charges may apply before the order can be shipped again.

Lost, Delayed, or Damaged Shipments

If a shipment experiences a carrier-related issue, please contact us so we can review the available tracking and shipment information.

Carrier investigations and claims may require additional time to complete.

Imperio Vaquero USA will assist with eligible shipping issues when possible; however, carrier transit times and delivery operations are outside of our direct control.

Changes to This Policy

Imperio Vaquero USA reserves the right to update its shipping methods, delivery estimates, eligibility requirements, rates, and this Shipping Policy as necessary.

The shipping options, rates, and terms displayed at checkout at the time an order is placed will apply to that purchase.