Refund, Return & Exchange Policy

We want every purchase from Imperio Vaquero USA to arrive as expected. If something isn't right with your order or you need a different item, the guidelines below explain how returns, exchanges, and product-related claims are handled.

14-Day Eligibility Period

Customers have 14 days from the date their order is delivered to request a return or exchange.

Once this period has passed, Imperio Vaquero USA reserves the right to decline the request.

Merchandise should not be shipped back until the return or exchange has been authorized.

Returning an Item for a Refund

Eligible merchandise may be returned for reimbursement to the original payment method.

Approved refunds are subject to a $30 return service fee. The fee includes the cost of the return shipping label provided by us as well as the handling, evaluation, and processing of the returned merchandise.

The $30 fee will be subtracted from the amount being refunded.

Please keep in mind:

• We will provide the return shipping label for an approved return.
• Shipping charges paid when the original order was placed are not refundable.
• A refund will not be issued simply because the package has been shipped back.
• The merchandise must first arrive at our facility and pass inspection before the refund is approved and processed.

Choosing an Exchange Instead

Customers may also request to exchange eligible merchandise for another item.

A $30 exchange service fee applies and includes the provided return label along with the handling and inspection of the merchandise being exchanged.

The exchange fee must be paid before we send the replacement.

The new item must be priced at the same value or higher than the original item. When selecting a more expensive replacement, the customer is responsible for paying the additional amount before shipment.

Merchandise Must Be Returned in Original Condition

We can only accept merchandise that can be returned to inventory in its original condition.

Items must be:

• Unworn and unused
• Free from damage or signs of use
• Returned with their original tags
• Returned with all original packaging, inserts, fillers, and accessories

Special care must be taken with footwear and product packaging.

Do not ship merchandise using the original product or boot box as the exterior shipping carton.

Writing on the original box or placing tape, postage, or shipping labels directly on it may result in the return or exchange being rejected.

Imperio Vaquero USA may decline merchandise that does not satisfy these requirements.

Authorization Before Sending Anything Back

Receiving approval is required before mailing merchandise to us.

Packages returned without authorization are not guaranteed to be accepted and may be sent back to the customer.

Customers should therefore complete the return or exchange request process and receive instructions before shipping their merchandise.

Problems With an Order

Please examine your merchandise as soon as your package arrives.

If you believe an item arrived defective, damaged, or with another qualifying issue, the problem must be reported within 3 business days after delivery.

We may request photographs of the item, packaging, labels, or other details necessary to evaluate the claim.

Claims made outside the 3-business-day reporting period may be declined.

Merchandise That Cannot Be Returned or Exchanged

Certain purchases are considered Final Sale.

This includes:

• Sale or discounted merchandise
• Clearance merchandise
• Closeout merchandise
• Products specifically identified as Final Sale
• Personalized or custom-made products

These items cannot be returned or exchanged.

An exception may be considered for a custom or personalized product when Imperio Vaquero USA verifies that the merchandise contains a qualifying manufacturing defect.

Understanding Manufacturing Defects

A manufacturing defect is an issue originating from the production of the merchandise. It does not include changes, damage, or conditions resulting from normal characteristics of the material, fit, use, handling, or improper care.

For a manufacturing claim to be considered, the item must remain unused and unworn and should retain its original packaging and included contents.

Photographs or additional evidence may be required before a determination is made.

Examples of conditions that generally do not qualify as manufacturing defects include:

• Natural differences in leather grain, markings, texture, or appearance
• Normal characteristics of genuine or exotic leather
• Fit or sizing concerns
• Damage caused after wearing or using the merchandise
• Improper use or handling
• Exposure to water, moisture, or excessive heat
• Damage resulting from incorrect cleaning, storage, or maintenance

Variations naturally present in leather and other genuine materials are part of the individual character of the product and should not automatically be interpreted as defects.

When We Confirm a Manufacturing Defect

If Imperio Vaquero USA determines that an item has a legitimate manufacturing defect, the standard return charges will not apply.

For an approved defect claim:

• The $30 service fee is waived.
• Imperio Vaquero USA covers the authorized return shipping.
• Eligible original shipping charges will also be refunded.

The final determination is made after the claim and, when required, the returned merchandise have been reviewed by Imperio Vaquero USA.